Refund policy
Refund Policy
Last updated: July 2026
At MAISON LUMIERE, your satisfaction is our priority. We stand behind the quality of every product we offer. Please read our policy carefully before making a purchase.
Our Commitment
We want you to love your MAISON LUMIERE experience. If something isn't right, we're here to make it right.
Eligibility for Refunds & Replacements
We offer refunds or free replacements in the following situations:
- Your item arrived damaged or defective
- You received the wrong item
- Your order was lost in transit and not delivered within 21 days of purchase
Due to the nature of skincare products and hygiene standards, we are unable to accept returns on opened or used items.
How to Request a Refund
To initiate a refund or replacement, please contact us within 14 days of delivery at info.radiantmaison@gmail.com with:
- Your order number
- A clear photo or video of the issue (for damaged/wrong items)
- A brief description of the problem
We will respond within 1–2 business days.
Refund Process
Once your request is approved:
- Refunds are issued to your original payment method within 5–10 business days
- Replacements are shipped at no additional cost to you
- You will receive a confirmation email once your refund has been processed
Please note that processing times may vary depending on your bank or card provider.
Non-Refundable Situations
We are unable to offer refunds for:
- Change of mind or buyer's remorse
- Incorrect shipping address provided at checkout
- Delays caused by customs or carrier issues outside our control
- Orders where the 30-day window has passed
Cancellations
Orders can be cancelled within 12 hours of purchase. After this window, your order may already be in processing and we cannot guarantee cancellation. Please email us immediately at info.radiantmaison@gmail.com if you need to cancel.
Contact Us
If you have any questions about this policy, please reach out: 📧 info.radiantmaison@gmail.com